Refund policy
Return & Refund Policy.
At ENGINE, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.
Returns
You can request a return within 14 days from the date of delivery.
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75 le flat rate return shipping
To start a return, please contact our support team at
[SUPPORT@ENGINE-EG.COM] with your order number and details of the product.
Exchanges
We offer product exchanges if you would like to replace your item with a different one by contact customer care.
Exchanges follow the same conditions and timelines as our return policy .
Refunds
Once your return is received and inspected, we will notify you of the status.
Approved refunds can be processed in one of the following ways:
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Store Credit for future purchases
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Replacement of the product
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Full Cash Refund, depending on your preference
Please allow a few working days for the refund process to be completed.
Contact Us
For any questions regarding returns, exchanges, or refunds, contact us at:+201130924592
📩 [ SUPPORT@ENGINE-EG.COM ]
or reach out through our website’s contact form