Frequently Asked Questions
Will the device work on my car?
Our devices support a very large number of cars that use the OBD2 port
, but compatibility varies depending on the car type, class, and year of manufacture. To be honest with you, these are the most common cases we have observed:
First: 90% of cars are compatible with the fault detector device
Second: Cars incompatible with the device
- Nubira (except for the European Nubira 2 full option, which is compatible)
- Renault Clio
- Egyptian Lancer "Buma" (only the Gulf "full wiring" is compatible)
- Hyundai Accent 1999 model (other Accent models are compatible)
- Saipa Tiba Iranian
- Chery QQ
- Toyota Corolla South African (only the Gulf is compatible)
Third: Cars that require these device models to operate
E-805 or E-888 or DC24K
- Esperanza A620
- All Peugeot models
- All Citroen models
- Nissan Sunny N16
What's the difference between the models?
The difference between models lies in the level of compatibility, connection type, and internal chip, and thus the level of performance and use varies. The higher model will have higher accuracy and compatibility.
Economic option for basic inspection: E-405 •
Most recommended for most users: E-801 •
Best for iPhone users and highest connection stability: E-888 •
: DC24 •
The latest architecture and highest compatibility, so it will be suitable for you if you want the best device for your car for personal and professional use and will be suitable for cars.
Another advantage of the device is its small size and it has an on/off button on the device itself, so you can leave it in the OBD2 input in your car and it will not receive electricity except when it is turned on, and this is the highest level of safety.
Does the device read and clear fault codes?
Yes, it can read fault codes and clear the check engine light after the issue is repaired.
Is the device a substitute for a technician or a service center?
The device does not replace a full professional diagnosis, even though major car centers use our device. The device helps you understand the problem initially and during emergencies, and it tells you how to fix the fault. You can also monitor some important data mentioned above.
Is it difficult to use? And do I have to be a specialist?
No, the device is suitable for personal use and also supports the Arabic language. It can be connected in just three steps, and with appropriate explanations, a catalog, and step-by-step explanatory videos, you can use it easily even if you are not a specialist. Plus, after-sales support is available to help you with the installation!
Are the programs or applications requiring a subscription?
100% برامج مجانية مع الجهاز
Does it work on Android and iPhone?
There are models suitable for both Android and iPhone users, but not every model is equally suitable for every use case.
• E-888 is more suitable for iPhone users
DEC24 is definitely the best and works on all devices.
Does Ali work with Al Arabiya TV?
Works on Android car screens so you can monitor car information moment by moment
What is special about devices with PIC18f25k80 processors?
The distinctive feature of the PIC18F25K80 processor is that it is one of the chips known for its reliability and superior stability in this type of device. This reflects on the quality of communication, reading stability, and response speed during use. Moreover, the processor chip itself is imported independently and is not one of the weak commercial chips common in some lower-quality versions. Therefore, many users preferred it in higher-end models in terms of performance and compatibility.
Does a Wi-Fi enabled device require internet?
لا يتطلب إنترنت متصل، بل يعمل عن طريق مشاركة الجهاز لشبكة واي فاي من خلال الشريحة الخاصة التي بداخله، وعندما تتصل بالشبكة تكون قد اتصلت بالجهاز ويمكنك استخدامه!
Does the gate code?
موديل E-888 يمكنه تكويد البوابة على بعض موديلات السيارات الألمانية واليابانية بواسطة برامج متخصصة مثل تطبيق Carista.
أما بالنسبة لموديل DEC24، فهو
الأفضل في تكويد البوابة عن باقي الموديلات لكن لسيارات معينة أيضاً وليس كل السيارات.
Is it safe to leave the device in
آمن جدا تركه في مدخل فيشة السيارة
ولكن المميز في موديل DEC24
الجهاز حجمه صغير ومتطور وبه زر إيقاف وتشغيل على ظهر الجهاز نفسه لذلك يمكنك تركه في مدخل الـ OBD2 في سيارتك ولا تصله كهرباء إلا عند تشغيله والضغط على الزر وهذا أعلى مستويات الأمان
What if the device doesn't work on my car?
After-sales service will be with you because this is likely to happen as some cars need a higher model to work. Therefore, if the device is not compatible with your car, contact us directly within 14 days, and we will review the case with you to help you operate it. If the device does not work and is not compatible with your car, the full return policy will be implemented, and you can contact the company at 01124685871.
.
What is your return and warranty policy?
We offer a full refund within 30 days from the date of purchase. We are confident in the quality and engineering of our devices, and there are no advanced devices like them in the Egyptian market. Therefore, we take full responsibility for any error, and we provide you with a 3-month warranty on the device against any defects or malfunctions.
